Austin Custom Builder
We had KB Pools build a pool in our back yard last year. They did a fantastic job and now we practically have our own resort in our back yard. Bo helped us design the pool on his computer. The finished pool looks better than the computer animated drawing Bo showed us on his computer. Which I really didn’t think was possible. Their follow up after the pool was built with Brian was excellent. Anything we needed or questions we had he answered via phone, text or in person as soon as possible. Over all a great building experience. They actually showed up earlier than expected for several appointments. And I don’t mean the sales appointments. I mean the, we are digging a hole in your back yard today, and we are plastering your pool today, and we are building your wall today, appointments. I strongly recommend KB Pools to anyone.
In our search for the best pool contractor we evaluated about 6 different builders from small to large. Each of these varied in responsiveness, price, and product. When we met Bo of KB Custom Pools, we had found someone that stood above the rest. Bo worked patiently with my spouse and I designing the perfect backyard oasis. Bo’s listened to our thoughts, brought great software and creativity to the table, and guided us to a finished product that was better than we could imagine. They did this at a very competitive price but most of all were responsive to our requests and always in communication. KB also patiently worked around a patio contractor that added much complexity and coordination to the build but again, did so with a great attitude. Our dry stack stone work, water features, and large stones integrated into the pool are always complemented by our guests. Our kids even have named the stones Pete, Repeat, and Arial. ? The team was so flexible with our changes too. We changed the concrete patio shape right before the pour, asked them to run conduit under the slab for outdoor speakers and wiring, and lots of other small changes. They did not even charge us for the material and labor associated. What I especially enjoyed was that the proactive and positive customer service from Bo and Kenny did not change throughout the process, even when they received their final check. We did have a few little issues which were quickly addressed and the startup training and service from Brian from Hole in the Ground Pools and Spas exceeded any expectations one could have. I truly cannot thank KB enough for helping change our lives by changing our outdoor experience. I have recommended KB to our friends and would continue to do so based on our great experience.
i have nothing but good things to say about KB Pools! Our pool was installed in about 40 days with no problems and no extra or hidden costs. We got exactly what we expected to get and have not had any problems. Bo designed our pool and did an amazing job and i would probably not change a thing!! Anytime i’ve called with a question or concern Bo and Kenny have answered my calls and have come over to make sure everything was working well even during a holiday weekend!!! We shopped around for pool companies and we decided on KB Pools and have been very happy with our decision!!
“I want to thank the entire staff and construction crew at KB Custom pools for our beautiful poolscape. The cookie cutter pool ideas just did not cut it for us. We were looking for a unique pool company that could capture our ideas and taste. We met with the senior designer at our home to share our ideas. With in a week we had an elegant design that actually won two design awards when all was said and done. From the Travertine stone to the remote controlled fire bowls we were blown away at the end result. We have sent several of our friends and neighbors to KB Pools and if you are looking for a truly custom pool, KB Custom Pools should be on your list.”
“The level of service at KB CUSTOM POOLS is fantastic. I have purchased two pools through KB, I am consistently impressed by the professionalism of every staff member I have come in contact with. I would strongly recommend giving them a shot. Thank you!”
“The process was surprisingly smooth and hassle free. We saw Bo Barnett at the house and decided that night that KB Pools was going to be our pool builder. Bo’s ideas and vision was exactly what we were looking for. From the time we first met until the time he took the pictures of the completed pool, Bo was very helpful and available through out the construction. The ending result was a beautiful project that is the envy of our neighbors. We would recommend KB Pools to anyone in the Pool Market.”
“I have three boys and a street that is full of his friends. The pool we built with KB Pools is the best investment we have made in years. All the kiddos stay at my house now and I have become the cool neighborhood dad. I would definitely use KB Pools again. Thanks guys.”
“When we first looked up KB Pools we thought that they might be one of the highest bids we would get. We saw the website and decided to give them a call. We had a small budget and many pool builders told us our ideas and budget were not attainable. Bo Barnett came out to our home and showed us exactly how to reach our goals. As you can see it is a beautiful pool that came in under budget. Not only that, but we were done in 28 days! Thank you Bo and Thank you KB Pools!”
“Bo and Kenny built my pool within my budget and above my wildest dreams!” When asked by friends and neighbors what I would have done different regarding the building of my pool, the answer is simply NOTHING. KB Custom Pools delivered and hit every promise from design, build, and budget. My families dreams are now a reality and we love our pool. Thanks to Bo and Kenny!
I would be very surprised to read any negative reviews after reflecting on the experience we had with Bo and Kenny – we couldn’t be more pleased with the overall process and our pool absolutely exceeded our expectations. We have already referred KB Custom Pools to another friend that was also ecstatic with the process and outcome of their own pool experience. After interviewing dozens of pool companies over the period of two years, I can honestly say that the design, price and materials provided by KB far exceeded any of their competitors. We are exceptionally pleased with our new backyard oasis.
(Pool built in Oct. 2012) My first experience with Bo Barnett was great. He came to my house and sat down with my wife and I where we designed the perfect pool for my yard. I am a middle class professional so $$$ was a concern from the beginning and I knew I could never build some fancy pool for well over 40k like most everyone else seems to do these days. I knew that the mid 30k range was my limit so this was taken into account when designing my dream backyard. Several plans were created where I was able to tweak little things here and there in order to make it exactly how I wanted it designed. This process went smoothly and within a week or so, they were digging the hole. The guy that dug the hole was a masterful technician and was precise with every scoop he made. Overall, very little plant vegetation was damaged but some is unavoidable. The guys eventually came out to rebar the shape of the pool where they don’t skimp on the rebar size like other pool companies often do. (plumbing was done as well) Little things like this went a long way for with me as far as quality. The next step was spraying in the gunite, which also went well. (this is when progress tends to slow down of course). The pool needs time to cure and I did the typical “watering in” for about 5-6 days. I was fortunate to have gotten an excellent mason (Juan) who did a kick ass job creating my dry stacked rock wall and waterfall scuppers. Overall, we had been very impressed with the contractors used surprisingly. Weather became an issue so it took a while for the plaster company (Pardise Pool Plaster Co.) to make it out. Once they came out, things began to really take shape. They also did an excellent job molding the plaster and putting on a nice thick coat. (I used the 100% blue/black quartz mix which gives the water a deeper blue look) Time went by and eventually the decking was completed with Kool Coat. That came out nice without any issues so far. As with anything, DO NOT EXPECT to have the “perfect pool build” with any company. Things WILL happen and issues WILL need to be fixed but I will say this…Bo was always available and would get back to me in times when things came up and questions needed to be answered. I am a realist and know that my pool was not the only job they had although they did their best to make me feel like it was. Bo also worked with me and got me a few little extras to make up for some minor issues that came up to make things right. We haven’t had a chance to really use the pool yet but are excited to very soon. . I would be willing to bet that KB cannot be touched when dealing with other large scale pool companies where you are just another tick mark in their book. Overall, we are very happy and would definitely recommend KB Pools.
I have nothing but the best to say about kb custom pools. The whole process was perfect from start to finish and the continued after care has been top notch. Thanks guys!
KB Custom Pools designed and built our pool in 2011. We selected KB after interviewing four pool builders, two of whom have been established in the Austin area for many years and are very prominent.
The quality of design, material and construction was excellent. Bo was very flexible in making changes, even during construction. The pool school, after construction, was very thorough. When I have had the need to follow-up with certain equipment and maintenance questions, I have always received a reply and answer within 48 hours, usually sooner. KB’s pricing was very competitive. The pool is beautiful and has literally turned our back yard into a vacation retreat for our family. These guys know swimming pools.
Like any construction project, you need to pay attention to details. Regular communication is critical to a positive customer experience. Don’t assume… communicate. I made it a point to talk and/or text with Bo, Kenny or Gary weekly to insure we all knew where we were with the schedule. I think this insured that I got my needs met and the project is out of site!
We had KB design and build a custom pool for us last spring (2013). It was completed on time and exceeded our expectations. We have had many compliments on the design and the quality of the work. We have quite a bit of stone/rock and it looks great! Any issues we had were dealt with in a timely manner and to our satisfaction. If you are wanting to build a pool that will enhance your yard and your outdoor enjoyment you should give these guys a chance to provide you with a bid. They are super nice people and down to earth.
KB built our pool in the summer of 2012, and we are loving it. The pool was completed on time and on budget. Bo and Ken were very helpful and flexible when it came to small design changes, and they did not charge me extra fees every time I added or moved a small feature. The pool is very well constructed and really looks great. No construction process is painless, but we are very happy with the end result. I had talked to several pool builders before going with KB, and KB just seemed to provide the highest quality for the price. If I were to do this over I would definately have KB build my pool.
We got a great product at a fair price. One of the things I liked the most was the hands-on involvement of Kenny and Bo throughout the entire process – design to build out. They were onsite monitoring the progress of the construction from start to finish, and with on-time completion. Bo also has a knack for really understanding what you want in the design process, and designing something that really meets your needs and your budget. We were happy with the entire process and definitely recommend them to others.
KB Custom Pools completed our pool in summer 2012. The unique design of our pool (unmatched by other pool companies) has gotten many compliments from our friends. We had only one minor problem that was resolved quickly when we let Bo know. The pool was completed when promised and we have thoroughly enjoyed our new pool. Bo & Kenny were professional and their product was a better value the other companies we had estimates from. I would not hesitate for one minute to recommend these guys & KB Custom Pools to build your pool. Amazing design, construction, beautiful tile, and stone work. WE LOVE OUR POOL!
KB started our pool in the Fall of 2012 and completed it Jan 2013. We interviewed several pool companies in the process, and found Bo and Kenny extremely knowledgeable and helpful in trying to come up with pool design. Bo was very patient, informative, and provided us very straight forward and honest feedback- which we appreciated, we weren’t getting that from the other companies. He understood our budget and provided the best product/design for the $$ hands down. The construction process went smooth, when there were any issues we weren’t satisfied with, Bo made sure they were corrected and done to our satisfaction. The stone masonry crew we had on our job did excellent work, particularly the cap stones on the pool, steps, and retaining walls- we’ve received many compliments. We’ve been up and running with our pool since early February and have not had any functional problems to date. We’ve referred these guys to many of our friends who are interested in having pools and wouldn’t hesitate in using them again in the future.
We had an extremely good experience with KB Custom Pools. During the pre-sales process Bo was extremely patient and went the extra mile to ensure the design was aligned with our vision. He also did a great job in making recommendations that we had not thought of. They have a great software program that allows them to create and alter the designs very quickly and easily. Their pricing was extremely attractive and because their history has been building pools for hotels, resorts, etc. we were able to have commercial grade equipment at residential prices. We began work on our pool in the spring and it was completed within about 9 weeks which is pretty good when you consider most pools will take 3-4 months. And I must say that our pool looks AMAZING. They also did a great job with our kitchen area and they also put in a nice sport court. Our pool has been installed for nearly 1 year now and the service after the sale has also been great. I’d definitely recommend KB to anyone who is looking for a quality experience.
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